Webshop Policies

1. Shipping Policy

We currently ship orders within the Netherlands and Belgium.

Orders are processed within 1 to 2 working days after payment is received. A bank transfer reserves the items for 48 hours. If the payment is not received in that time, the order is cancelled and the items go back on sale. Delivery normally takes 2 to 5 working days after that, depending on the delivery address and the shipping company.

Shipping costs are €3.95 per order. Orders from €20 include free shipping.

We use delivery companies such as PostNL, DHL, or another trusted shipping provider. After the order is shipped, the customer may receive a tracking link by email.

Please make sure that the shipping address is correct before placing the order. We are not responsible for delays or failed deliveries caused by an incorrect address provided by the customer.

2. Return Policy

Customers can return a product within 14 days after receiving the order.

To be accepted for return, the product must be unused, undamaged, complete, and in its original packaging where possible.

The customer is responsible for the return shipping costs, unless the product arrived damaged or the wrong product was delivered.

Products that cannot be returned include:

• Used products
• Damaged products caused by the customer
• Products without original packaging, if packaging is required
• Personal or custom-made products
• Hygiene products, if opened or used

To start a return, the customer must contact us by email before sending the product back.

Return address: [Add return address here]

3. Refund Policy

After we receive and inspect the returned product, we will inform the customer whether the refund is approved.

If the return is approved, the refund will be processed within 5 to 10 working days.

The refund will be sent back to the same payment method used for the original order, unless agreed otherwise.

Shipping costs are usually not refunded, unless the return is caused by our mistake, for example if the wrong product was delivered or the product arrived damaged.

4. Privacy Policy

We collect customer information only to process orders, deliver products, provide customer service, and — only if you opt in — send the newsletter. The newsletter is separate from placing an order or creating an account, and you can ask us to stop it.

The information we may collect includes:

• Name
• Email address
• Phone number
• Shipping address
• Billing address
• Order details
• Payment status

We do not sell customer data to third parties.

We may share necessary information with trusted service providers, such as payment providers, shipping companies, webshop platforms, and email service providers, only when needed to complete the order or provide our services.

The shop counts visits with Umami, a privacy-friendly tool we host ourselves on a server in the EU. It does not use cookies, it does not store your IP address, and it does not receive your name, email, or payment details.

We do not use Google Analytics or Meta Pixel.

Customers can contact us if they want to request, correct, or delete their personal data.

Contact email: [Add email address here]

5. Cookie Policy

A necessary cookie keeps a shop, business, or staff login active.

Cookies may be used for:

• Login

Visit counts use Umami, which we host ourselves in the EU. That count does not use a cookie, does not store your IP address, and does not include your name, email, or payment details. The shop does not show a marketing cookie banner.

6. Terms and Conditions

By placing an order on our webshop, the customer agrees to our terms and conditions.

All product prices are shown clearly on the website. Prices may include VAT, depending on the business setup. Shipping costs are shown during checkout before the customer completes the order.

The customer must provide correct personal and shipping information when placing an order.

Payment is by bank transfer. The confirmation page shows the amount, the payment reference, and the 48-hour deadline. iDEAL, card, and PayPal are not available yet. The order is processed after the payment is received.

If a product is out of stock after an order is placed, we will contact the customer and offer a solution, such as a refund, replacement product, or later delivery.

If the customer receives a damaged or incorrect product, they must contact us as soon as possible, preferably within 48 hours, with photos and order details.

Complaints can be sent by email. We aim to respond within 3 working days.

Warranty depends on the product type and condition. Damage caused by incorrect use, normal wear and tear, or customer misuse is not covered.

We reserve the right to update these policies when needed.